Do you offer telehealth or virtual appointments?

Yes! We offer virtual nutrition sessions for your convenience. Appointments are conducted via secure video or telephone. We use HIPAA compliant software and teleconferencing systems for your privacy.​​ 

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Do you take insurance?

Yes! SHN is in-network with Blue Cross Blue Shield (includes CareFirst, Federal, Anthem and most regional plans) and Cigna. 

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Please note that if your Blue Cross or Cigna insurance plan is secondary to Medicare, we cannot accept it.

 

If you have a different insurance company and would like to submit a superbill for out-of-network reimbursement, you will be provided with the necessary paperwork. Please call your insurance company prior to your first appointment to determine eligibility and reimbursement.

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What should I ask my insurance carrier about my benefits?

Here are some questions to get you started:

• Does this benefit only cover specific conditions – such as diabetes, weight management, high blood pressure, high cholesterol, kidney failure or other diagnoses? If so, what is included?

• Am I limited to a specific number of visits each year?

• Do I need a referral? If so, who can make the referral?

• Is there a copay?

• Are preventive services covered? 

• Given my deductible for the year, including copays and coinsurance, what will I need to pay out of pocket?

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Do you accept private pay patients?

Of course! Private pay rates:

• The 60 minute Initial Session is $160

• The 45 minute Follow-Up Sessions are $75

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Why does it matter where I live when I book my appointment?

Every state has its own licensing laws for the practice of medical nutrition therapy. We must be specifically licensed in the state that you are physically located in.  ​

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I am taken to a site called Healthie when I book my appointment. What is that?

Healthie is a HIPAA compliant, easy to use web and mobile app that securely stores and processes your on-boarding forms, nutrition plans, appointments, telehealth sessions, and billing. You will be prompted to create a free account when you purchase a package. You may use either the web version or mobile app, depending on your preference.

 

Where are you located?

SHN is headquartered in the Washington, DC metropolitan area - specifically Bethesda, MD - and in Wilmington, North Carolina. We serve clients living in Maryland, Washington, D.C., Virginia, and North Carolina. 

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In-person appointments are available for Wilmington area clients. Visit us at:

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411 Chestnut St

Suite 201

Wilmington, NC 28401

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Nutrition Counseling Hours:

Mondays: 12 pm to 5:30 pm

Tuesdays: 11 am to 5 pm

Wednesdays: 9 am to 4 pm

Thursdays: 12 pm to 6 pm

Fridays: 9 am to 4 pm 

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